What Actually Keeps Your Best People Around

Описание: Most MSP owners think growth comes from doing more.

More fixing.
More checking.
More being involved in everything.

It doesn’t.

MSPs inability to step aside holds them back, prevents trust in their team, and causes the best people to leave.

In this episode, Daryl & Tommy from IT Vets unpack what “people first” actually means in practice.

Want an MSP that scales without burning you out? You can’t ignore this.

00:00 – 01:05 – Opening: Why people matter more than tools
01:06 – 03:40 – Meet Daryl & Tommy and the IT Vets journey
03:41 – 06:30 – From engineers to accidental leaders
06:31 – 09:10 – “People first” sounds good, but what does it really mean?
09:11 – 12:00 – Playing to strengths and putting people in the right seat
12:01 – 15:00 – Why MSP leaders struggle to let go
15:01 – 18:00 – Working on the business vs working in it
18:01 – 20:10 – When leaders become the bottleneck
20:11 – 21:40 – Trust your team or stay stuck
21:41 – 24:40 – The Costa Coffee story: a lesson in bad leadership
24:41 – 28:10 – Managers who were never taught how to manage
28:11 – 31:30 – Hiring for attitude, not technical skills
31:31 – 35:00 – Growing your own talent and promoting from within
35:01 – 39:10 – Letting people leave, return, and grow stronger
39:11 – 43:30 – Wellbeing, culture, and why people stay
43:31 – 47:30 – Recruitment, trust, and long-term thinking
47:31 – 52:00 – Building relationships instead of selling
52:01 – 56:00 – People first as a daily leadership habit
56:01 – 01:08:17 – Final lessons: build people or stay the ceiling

#managedservices #msp #businesspodcast #psa #podcastclips #podcasttrailer

Subscribe for More Insights:

If you’re ready to step back and put trust in your team, this one is for you.

Connect with us:

Scalable
Website: https://www.scalablemsp.co.uk/
Darren Strong on LinkedIn:   / darren-strong  
Follow Scalable on LinkedIn:   / scalable-msp  
Subscribe to Scalable on YouTube:    / @scalable-msp  

HaloPSA
Website: https://halopsa.com/
Follow HaloPSA on LinkedIn:   / halopsa  
Subscribe to HaloPSA on YouTube:    / @halopsa  

Daryl & Tommy from IT Vets
Connect on LinkedIn -
Daryl Fuller:   / darylfuller  
Tommy Pell:   / thomaspell  

Music Credit

Song: Colour Spectrum
Artist: Cody Martin
Motion Array

Song: Let's Have Fun
Artist: Above & Beyond
Motion Array