Patient Information and Education as per the accrediation standards|Accreditation Series| Episode 1

Описание: In this focused and practical episode of SMART Deep Dive, we break down Element 12: Patient Information and Education as defined in the NHRA Accreditation Standards, explaining why this element is far more than patient leaflets or consent forms—it is a core pillar of patient rights, safety, engagement, and experience.


The episode explores the intent of Element 12, common gaps observed during accreditation surveys, and how medical centers can operationalize effective patient education across the full care continuum—from registration and consent to treatment, discharge, and follow-up. It highlights leadership responsibilities, documentation requirements, staff competencies, health literacy considerations, and the link between patient education, informed decision-making, and risk reduction.


Designed for medical directors, clinic managers, quality and accreditation teams, nurses, patient experience leaders, and frontline staff, this episode offers clear guidance on how to move from minimal compliance to meaningful, patient-centered education systems that meet NHRA expectations and improve outcomes.


🎧 An essential listen for healthcare leaders preparing for NHRA accreditation or aiming to strengthen patient engagement, safety, and trust through structured patient information and education.


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