Customer Service Speaker Tip: Earn Your Reputation Every Day

Описание: Go to http://www.Hyken.com to learn more about Shep Hyken, customer service speaker and expert.

Professional keynote and customer service speaker and New York Times bestselling author, Shep Hyken discusses starting over every day.

Recently, I ate at one of my favorite restaurants, Tony’s. After my meal – which was amazing, as always – I was talking with Vince Bommarito, the owner, about delivering great service. My comment was that Tony’s is so good and has such an incredible reputation, that all they have to do to exceed expectations is meet them.

Vince said that he appreciated the comment. He said they get phone calls and letters about the restaurant, the food and even some of the employees. Every night just before Tony’s opens they have an all-employee meeting where he loves to share these accolades with the staff. Then he tells everyone, “This is great and we should all be proud. But guess what? In five minutes we start over!”

The best companies understand that they are only as good as the last sale – or as Tony’s would say, their last meal. Companies who enjoy amazing reputations must work hard to stay on top, and that means starting over, every day, reestablishing their reputation. It is the consistent effort toward amazement that keeps them at the top.

Shep Hyken, professional keynote and customer service speaker, customer service trainer, and New York Times best-selling author, shares his customer service tips. These tips are your how-to guide to customer complaints, delivering amazing customer service, customer loyalty, customer trust, company culture, customer experiences, sales tactics, and employee retention.

To hear more customer service tips, listen to interviews, read his blog and learn about The Amazement Revolution go to http://www.hyken.com. Shep is a customer service expert and the Chief Amazement Officer (CAO) of Shepard Presentations. As a professional speaker and author, Shep helps companies build loyal relationships with their customers and employees.