Emotional Labor | Arlie Hochschild

Описание: Emotional Labor | Arlie Hochschild | Video by Khushdil Khan Kasi ‪@sociologylearners1835‬ #arliehochschild #emotionallabor


Emotional Labor | Arlie Hochschild | Sociology

In this video, we explore Arlie Hochschild’s concept of emotional labor, a key idea in sociology and organizational studies that examines how individuals manage and regulate their emotions as part of their work. Emotional labor involves expressing feelings that align with job expectations, often in service roles, while sometimes suppressing personal emotions to meet professional standards.

This lecture explains the distinction between surface acting (faking emotions) and deep acting (trying to genuinely feel the required emotions), and how emotional labor affects workers’ well-being, job satisfaction, and identity. We also discuss the social and economic implications, including gendered expectations, workplace norms, and the commercialization of emotions in modern service industries. Real-life examples illustrate how emotional labor impacts professions like healthcare, hospitality, education, and customer service.

Presented in clear and simple language, this video is ideal for sociology students, organizational studies learners, and anyone interested in understanding the hidden emotional work involved in modern jobs. By the end of this lecture, you will be able to explain Hochschild’s concept of emotional labor, recognize its forms, and understand its impact on workers and society.

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