5 Bold Cybersecurity & CX Predictions for 2026: Industry Leaders Reveal What's Coming

Описание: 5 Industry Experts Share Their Bold Predictions for 2026

As we enter 2026, five leading voices in cybersecurity and customer experience share their predictions for the year ahead. From the evolution of contact centers to emerging cyber threats and revolutionary computing technologies, these experts offer insights that every business leader and security professional needs to hear.

Featured Experts & Their 2026 Predictions:

Barbara Dondiego, CEO of AVOXI
Dondiego forecasts three major shifts in the customer experience landscape:
Accelerated cloud migration continuing globally, with particularly rapid adoption outside the United States
Voice channel consolidation as companies move from legacy physical infrastructure to unified software platforms
AI-driven voice renaissance making phone calls more cost-effective and accessible, as AI reduces the traditional 80%+ human cost per call

Zach Edwards, Senior Threat Analyst at Silent Push
Edwards warns of escalating sophisticated threats:
The rise of "Infrastructure Laundering" - a new bulletproof hosting technique exemplified by Funnull CDN, which has facilitated over $200 million in investment scam losses
Drive-by download campaigns spreading infostealers that compromise both personal and corporate credentials, leading to ransomware attacks
AI-powered threat actors leveraging AI website builders to age domains, create convincing phishing content, and launch multilingual attacks including deepfake audio and video
Emphasis on "indicators of future attacks" rather than reactive indicators of compromise (IoCs)

Morey Haber, Chief Security Advisor at BeyondTrust
Haber presents three provocative predictions:
Digital border taxes as governments implement tariffs on digital services produced outside their geographical borders
Identity and access attacks targeting payment systems, with threat actors poisoning accounts by inserting or modifying fraudulent billers and payers
Organic computing emergence with biological computers advancing beyond silicon GPU limitations over the next five years

David Cottingham, President of rf IDEAS
Cottingham focuses on authentication evolution:
AI-enhanced phishing rendering traditional "check the box" training obsolete as attackers create perfectly written, convincing messages
Credential validation imperative requiring secure credentials combined with biometric authentication (like NFC wallet unlocking) to verify both the credential and the holder

Luigi Lenguito, Founder & CEO of BforeAI
Lenguito declares 2026 as the pivotal year for defensive strategy:
"The Year of Preemptive Security" marking the industry's transition from detection-and-response to active defense
Left-of-boom operations as organizations shift focus to predicting and disrupting attacks before they occur
Support from major institutions including the World Economic Forum's Partnership Against Cybercrime framework emphasizing disruption over response
Recognition that traditional reactive approaches are overwhelmed by AI-democratized cybercrime tools

Key Themes Across Predictions:
The convergence of AI technology appears in nearly every prediction - both as an enabler of business efficiency and a tool for threat actors. The experts emphasize a fundamental shift from reactive security postures to proactive defense strategies, while highlighting the continued transformation of both customer experience infrastructure and cyber threat landscapes.

These predictions suggest 2026 will be a watershed year requiring organizations to rethink their approach to both customer engagement and security operations.

Timestamp:
00:00 Intro
00:23 Barbara Dondiego of AVOXI: 2026 Predictions
03:34 Zach Edwards of Silent Push: 2026 Predictions
08:24 Morey Haber of BeyondTrust: 2026 Predictions
10:04 David Cottingham of rf IDEAS: 2026 Predictions
11:14 Luigi Lenguito of BforeAI: 2026 Predictions