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Which Headsets Work Best for Genesys Cloud? My Thoughts
Автор: Seth On Call
Загружено: 2025-12-11
Просмотров: 8
Описание:
Today I’m reacting to a Reddit thread where someone asked which headsets actually work well with Genesys Cloud. I’m not a hardware expert, but I’ve seen enough contact center environments to know what matters, what doesn’t, and what often gets overlooked when choosing gear for agents.
In this video, I go through the original post, react to the community comments, and give my perspective on headset compatibility, audio quality, softphone behavior, and the real-world factors that can cause issues, no matter what headset you buy.
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