Chatbot VS AI First Customer Service | 2.10 | AI Customer Service Masterclass
Автор: Customerly - AI for Customer Service
Загружено: 2025-09-05
Просмотров: 40
Описание:
Access now: academy.customerly.io
Ever typed your question into a chatbot…only to get stuck in a useless menu loop? 🤯
In this video, we break down why chatbots fail—and how switching to an AI-First approach can transform your customer support.
💡 You’ll learn:
• 🤖 Chatbot + AI — how it works, pros & cons, and why it often falls short.
• 🧠 AI-First — why understanding context from the first message changes everything.
• 📊 When to choose Chatbot + AI vs. AI-First for your business.
• 🚀 How AI-First reduces loops, speeds up resolutions, and improves customer satisfaction.
Real-world example:
We’ll walk through a frustrating “late-night support request gone wrong” scenario…and show how an AI-First assistant would’ve solved it instantly.
Ready to skip the “Sorry, I didn’t get that” loops? Upgrade your support experience today.
🌟 Try Aura AI at customerly.io 🌟
⸻
⏱ Video Chapters:
00:00 – Intro
02:08 – What is Chatbot + AI?
03:16 – What is AI-First?
04:05 – Which one would you choose?
#CustomerSupport #AIChatbot #AIforBusiness #CustomerExperience #AIvsChatbot #AIFirst #CustomerService #BusinessAutomation #CustomerSatisfaction
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