Is Customer Intimacy Your Agency's Distinctive Competency?
Автор: Corey Quinn
Загружено: 2023-11-08
Просмотров: 17
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What is your business's distinctive competency?
There are 5:
1/ Customer intimacy
2/ Product leadership
3/ Operational excellence
4/ Innovation
5/ Culture
Knowing yours can help separate yourself from your competition.
00:00 Introduction and Personal Experience
00:18 The Power of Customer Intimacy
00:54 The Concept of Distinctive Competencies
01:13 Five Distinctive Competencies of a Business
01:17 Examples of Businesses with Distinctive Competencies
01:35 Closing Thoughts and Questions
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