Hospitable Town Hall, September 3, 2025 - Hospitable Marketplace

Описание: This Town Hall meeting focused on operational updates and new features for Hospitable's platform. The team demonstrated new AI-powered features for issue tracking and cleaning checklists, and announced a marketplace integration for cleaner management and real-time tracking capabilities. The discussion concluded with updates on upcoming community events, marketplace infrastructure development, and plans for expanding operations and supply partnerships in North America.

Watch an in-depth interview with our Marketplace partner Cleanster here:    • Introducing Hospitable Marketplace featuri...  

Timestamps:
0:00 - Introduction
2:47 - Airbnb Fee Transition
The team provided updates on Airbnb's transition to a host-only fee structure and its impact on pricing. They explained that Hospitable will assist users in transitioning to the new fee system, with a planned update in a few weeks to allow for markup adjustments.
6:15 - Operations Updates
The team discussed the need for improved operations management, including the desire for better task management, visibility, and integration with third-party providers. They emphasized the importance of addressing these issues to enhance the guest experience and streamline operations.
9:59 - AI Features for Task Management
Hospitable's AI team presented new features for issue tracking and task management, including AI-powered suggestions for cleaning checklists based on reservation details. These features are now available to all Host, Pro, and Mogul customers.
15:55 - Introducing Hospitable Marketplace
The team introduced a marketplace integrated with existing cleaning apps to provide better connectivity and management for hosts.
16:42 - Autopilot Cleaning Feature Demo
The team demonstrated a new autopilot cleaning feature that automatically finds and schedules cleaners through the marketplace for post-checkout cleanings, with real-time tracking and communication capabilities.
27:55 - Quick Marketplace Q&A
The team addressed questions about using personal cleaners and outlined new inbox tags and filtering options for hosts to manage cleaning issues and guest reviews. They summed up new features for Hospitable, including issue alerts via webhook, Operation Smart Locks, and the Cleaner Marketplace. The Cleaner Marketplace, launching in the USA, will provide access to on-demand cleaners for 99.5% of properties, with plans to expand to Canada and other markets.
35:55 - Direct Updates
The team provided updates on Direct, including new alteration request features, Google Analytics improvements, and tax remittance updates for various states.
39:12 - Copilot Upgrade
Hospitable highlighted recent improvements to Copilot for Mogul users, including UI updates, more complex calculations, team member permissions, and more.
40:14 - Owner Stays Updates
Owner Stays allow for special stays for property owners which can differ from a typical reservation.
41:28 - Community Updates
42:40 - Upcoming Hospitable Events
51:02 - Q&A