Implementing an AI Chatbot with Dialogflow ES GSP078

Описание: Overview
Dialogflow is a natural language understanding platform that makes it easy to design and integrate a conversational user interface into your mobile app, web application, device, bot, etc. Dialogflow can analyze multiple types of input from your customers, including text or audio inputs (like from a phone or voice recording). It can also respond to your customers either through text or with synthetic speech.

In this lab, you will build a Google Assistant chatbot that submits helpdesk tickets. The following is a diagram of the chatbot application on Google Cloud:

Conversation flow using Google Assistant chatbot to submit Helpdesk tickets

The exercises are ordered to reflect a common cloud developer process. You will:
Set up your lab and learn how to work with Dialogflow and your Google Cloud environment.
Deploy a simple Dialogflow application.
Deploy a simple cloud function within Google Cloud to connect with Dialogflow.
Test your chatbot.

What you'll learn
By the end of this lab, you will have an understanding of the following:
Basics concepts and constructs of Dialogflow, including intent, entity and context
Chatbot workflow
Life of a conversation
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