UNLIVERSITY.COM - TECHNICAL SUPPORT/IT HELP DESK ESSENTIALS COURSE - 1/4

Описание: For the full FREE Course with completion certificate, go to: www.unliversity.com

Do you want to work in Technical Support?

This course is designed by Unliversity.com and Siegen Solutions aims to improve your understanding of this career track and review your knowledge of common IT terms to help you in your job application.

If you’re interested in launching any type of tech career, working in Technical Support or IT Helpdesk is a great first step. This is a good testing ground in the IT profession. You’ll be exposed to all sorts of technical knowledge. The IT landscape is ever-evolving, with new techniques and technologies being introduced all the time. A career track in tech support will help you gain in-depth learning in technology software, hardware or systems.

Over this course we will go through the following:
• Important job skills for Technical Support or IT Helpdesk
• Job Responsibilities
• Tiers or Levels
• Common call drivers for Technical Support
• Assessing user ability when dealing with incoming service requests
• Support Ticket escalations
• A review of common technology terms to help with job exams.
• A bonus lesson on the different USB types and speed – it’s your call if you want to go through this section. What’s important is for you to have higher chances of passing your job application for Technical Support.

For the full FREE Course with completion certificate, go to: www.unliversity.com

This course is protected by Philippine Copyright Law and International Treaties. For personal use only. If your company is interested to use the courses for your teams, please email [email protected].