How has the move toward providing personalized service...? By Horst Schulze

Описание: As founding president and COO of Ritz-Carlton, Horst Schulze established a new standard of excellence in his industry. He energizes organizations to reconnect with their service commitment. Horst is the author of Excellence Wins: A No-Nonsense Guide to Becoming the Best in a World of Compromise.

#DESCRIPTION
Horst Schulze comments on the growth of personalized and individualized services and products across all industries. He points out that this can be very challenging in some industries but just makes sense in the luxury hotel market. Schulze points out that the goal in the luxury hotel market is to respond to guests as individuals and to exceed their expectations and needs.

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