QueueBuster www.netcall.com

Описание: If you are a call/contact centre that handles inbound customer calls, queues are a fact of life. And if you've got queues, you've got problems. Unhappy callers. Damage to your brand. Stressed-out staff. Lost calls. Lost business. Or maybe your queues are manageable, but at the expense of high staff costs to meet daily, monthly or annual peaks.
Either way, QueueBuster can help. QueueBuster gives your customers an alternative to queuing. They simply leave their details and hang up. QueueBuster does the rest, patiently holding for an available agent and only then automatically calling the customer back.

According to our clients, QueueBuster:
Measurably improves contact centre productivity by smoothing out call peaks, enabling you to handle up to 15% more calls
Reduces talk-time because conversations are easier and include fewer complaints
Increases customer satisfaction because
Callers feel their time and business is valued
Callers are impressed that you actually called them back as promised
Improves sales and customer retention by
Reducing the number of abandoned calls
Creating more opportunities to cross-sell and up-sell as callers feel more receptive
Increases employee morale by
Reducing staff stress levels since customers are not as frustrated
Allowing staff to control the call making their jobs easier
We know that time and internal resources are scarce, so we've made QueueBuster quick and easy to get up and running. You can tap into it "on-demand", hosted remotely on Netcall's fully-managed Intelligent Communications Platform™. Or if you prefer, we can come and install it on your premises. Either way, you don't have to worry about running yet another complex technical project - simply start using the technology and enjoying the benefits.