Can you mystery shop staff who are giving live, virtual demonstration of products to customers?

Описание: The number of companies providing live remote video demonstrations to their customers has seen a dramatic increased over the last 18 months, as a result of the change in consumer habits.

Not everyone is comfortable going out, to showrooms, to classrooms etc. And even if they are, they might not want to, having been able to access these services from the comfort of home during lockdown.

Live video demonstrations are a great way to give customers detailed product information and virtual demonstrations or deliver a service to your customers, all from the comfort of their own homes. However, how can you be sure that your customer is still receiving the same great experience that they would expect if the interaction was face-to-face?

Our mystery shoppers can help with that!

Our mystery shoppers can assess the following when receiving a live remote video demo:

Ø Employee’s product knowledge - Is your employee providing your customer with correct and up-to-date information on your product or service?
Ø Customer service - Is your employee behaving professionally? Are they polite? How do they address the customer or client?
Ø The overall customer experience - Did the customer have a good experience with your company?

To find out more, email us at: [email protected]

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