Operata’s 2025 CCaaS Wave Breakdown with Luke Jamieson: AI Power, Platform Playbooks & Disruption
Автор: Operata
Загружено: 2025-05-08
Просмотров: 20
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Join Luke Jamieson from Operata as he unpacks Forrester’s 2025 CCaaS Wave report. In this video, Luke explores how AI has shifted from “nice-to-have” to mission-critical—with real-time agent assist, adaptive routing, predictive coaching, and generative insights baked into every leading platform. He highlights industry trailblazers like Genesys, NICE, Five9, Amazon Connect, and Cisco, and shines a light on emerging disruptors such as Zoom, Content Guru, Asapp, PolyAI, LiveKit, and ElevenLabs. Discover why composable architectures, global compliance, and an exceptional agent experience are table stakes—and how Operata’s observability platform gives you the competitive edge in today’s hybrid-work world.
🌐 Learn more: https://operata.com/
💬 Questions? Drop them below and Luke will dive in!
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