Pt1. Worst “Wheelchair Accessible" Hotel Room of Horrors | Novotel

Описание: Check out part two as it gets worse:    • Pt2: The Worst “Wheelchair Accessible” Hot...  
When we arrived our room was not available. Check in was from 3pm, and we arrived at around 4pm, We weren't able to get into our room until gone 5pm.

Our "wheelchair accessible" room, was located next to the elevators (so that it is close) but the noise from the elevators was so loud it was like sleeping on a jumbo jet. Even the headboard vibrated!

The wheelchair access was very disappointing, and made the room very difficult for me to use. The tea and coffee facilities were located far too high, which made it very dangerous for me to use from my wheelchair. I was unable to get to the blinds as there was a lot of heavy furniture in the way. I could not hang up my clothes as the rail was too high.

The bathroom was very difficult. The toilet was not at standard disability hight, and made it vert difficult for me to transfer onto from my wheelchair.

The shower was so small I could hardly get the shower chair in, and once I did it was almost impossible for me to transfer onto from my wheelchair. The shampoo and conditioner was fixed to the wall at "standing person hight" so I could not use it. It was impossible for me to "pump" the shampoo from a seated position, as it was too high, and the angle too difficult. The taps on the shower were very difficult to use for anyone with an upper limp difficulty.

By day two, our toilet overflowed with bubbles, and we needed to relocate rooms to a different floor.

When I checked out of the hotel, the receptionist didn't even ask how our stay was.
Overall I was very disappointed with out stay. We were expecting a lot more from the Novotel.

I have emailed them, however no one has got back to me. I hope that by showing this room, it will make business thing a little more when it comes to inclusion. Its’ important to consult disabled people first when making accommodation accessible.