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Cultural Intelligence in Financial Services: Reducing Barriers and Strengthening Inclusion Webinar
Автор: WOCCU - World Council of Credit Unions
Загружено: 2026-03-12
Просмотров: 4
Описание:
This session explores how customer context — including cultural background, community norms, and socioeconomic experience — can influence how financial services are understood, accessed, and perceived.
Blending a practical five-step framework with current research and industry insights, the workshop helps leaders and decision-makers identify where unintentional friction, bias, or structural barriers may arise in lending practices and customer interactions.
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