What Content Should You Launch A Knowledge Base With?
Автор: Customer Support Coach
Загружено: 2025-12-18
Просмотров: 0
Описание:
Launching a new knowledge base can feel overwhelming, especially when deciding where to start. This video cuts through the confusion, guiding you on exactly what content is essential to include from day one to ensure immediate value and user adoption.
In this guide, you will learn:
► Why selecting the right initial content is crucial for your knowledge base's success.
► The types of high-priority articles that address immediate customer needs and reduce support tickets.
► Strategies for identifying the most frequently asked questions and common customer pain points.
► How to balance comprehensive information with a streamlined, user-friendly launch.
► Best practices for organizing your core content to make it easily discoverable.
#KnowledgeBase, #CustomerService, #ContentStrategy, #CustomerSupportCoach
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