osTicket Post-Installation Configuration: Complete Admin Setup Tutorial

Описание: 🎫 osTicket Post-Installation Configuration: Complete Admin Setup Tutorial
Master the essential post-installation configuration of osTicket! This detailed tutorial covers everything you need to set up a professional help desk system after installation, including roles, departments, teams, agents, users, SLAs, and help topics.

🔧 What You'll Configure:

Create custom roles (Supreme Admin with full permissions)
Set up departments (SysAdmins, Support, Maintenance)
Build teams for specific functions (Online Banking team)
Add and manage agents with different permission levels
Create regular users for ticket submission
Configure SLA plans (Severity A, B, C with different response times)
Set up comprehensive help topic categories
Configure user registration settings

👥 User Management Covered:
✅ Create agents with different roles and permissions
✅ Set up Jane Doe (Supreme Admin) and John Doe (View Only)
✅ Add regular users (Karen and Ken for testing)
✅ Configure password policies and access levels
✅ Assign agents to teams and departments

📋 SLA Configuration:
✅ Severity A: 1-hour response (24/7 coverage)
✅ Severity B: 4-hour response (24/7 coverage)
✅ Severity C: 8-hour response (24/5 coverage)

🎯 Help Topics Created:

Business Critical Outage
Equipment Requests
Personal Computer Issues
Password Reset
Other/General Inquiries

⏰ Timestamps:
00:00 - Introduction & VM Connection
04:00 - Setting Up Admin Roles
07:00 - Creating Departments
08:00 - Building Teams
09:00 - User Registration Settings
11:00 - Adding Agents & Permissions
18:00 - Creating Regular Users
21:00 - Configuring SLA Plans
23:00 - Setting Up Help Topics
27:00 - Organizing Topic Hierarchy
31:00 - Conclusion
🎯 Perfect for:

IT administrators setting up help desk systems
System admins learning osTicket configuration
Help desk managers organizing support workflows
Anyone implementing professional ticketing solutions

💡 This tutorial assumes you've already installed osTicket. Check out our installation tutorial if you need help with that step!