CX Network State of CX Americas: The evolution of omnichannel customer experience
Автор: Infobip
Загружено: 2021-09-30
Просмотров: 216
Описание:
Customers are increasingly communicating directly with businesses. An omnichannel platform enables businesses to maintain customer interactions and transactions seamlessly across all channels.
Watch now to access tips on the following areas in onmichannel:
• Channel of choice: Engaging with customers on their preferred channels
• Personalization and consistency: Building emphatic interactions and consistent customer experiences on any channel
• Omnichannel solution over siloed tool stack: Finding the right platform partner to minimize IT complexity
• Leverage automation effectively: Creating efficient contact centers with chatbots, automated routing and sentiment analysis
Download the report here: https://www.cxnetwork.com/cx-experien...
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