Public Sector Digital Services | Overview

Описание: Overview of the Public Sector Digital Services (PSDS) application, showcasing how constituents can report issues and how government agents manage these requests.

Chapters:
00:00 Intro
00:42 Constituent report portal
01:18 Intake agent case management
02:24 Constituent resolution confirmation

#servicenow #servicenowdemo #publicsectordigitalservices #agentcasemanagement #PublicSector

Role required: sn_gsm.constituent_agent, sn_gsm.business_agent, sn_gsm.agency_agent, sn_gsm.relationship_agent, and sn_gsm.service_manager

This video was recorded in the Xanadu release.

For more information on Public Sector Digital Services, see:

ServiceNow product documentation:
Exploring Public Sector Digital Services: https://www.servicenow.com/docs/bundl...

ServiceNow Training and Certification:
http://www.servicenow.com/services/tr...

ServiceNow Community:
https://community.servicenow.com/comm...

ServiceNow TechBytes Podcast:
https://www.servicenow.com/community/...

For general information about ServiceNow, visit: http://www.servicenow.com/