HTM559: VIDEO ROLEPLAY : CUSTOMER SERVICE ETHICS IN A RESTAURANT
Автор: FIRZANAH HADIRAH
Загружено: 2026-01-22
Просмотров: 12
Описание:
In this roleplay on customer service ethics in a restaurant, a senior staff member warmly welcomes guests with a genuine smile, creating a pleasant and inviting atmosphere. However, one waitress behaves rudely and shows a lack of respect toward customers. Initially, the customer remains patient, but the situation gradually escalates due to poor service, delayed food orders, and unprofessional conduct. Tension begins to rise, leading to dissatisfaction and frustration.
At this point, the senior staff intervenes promptly to de-escalate the situation, apologizes sincerely, and takes responsibility for the service failure. Through calm communication and attentive service recovery, trust is gradually restored, and the customer leaves with a renewed sense of satisfaction and confidence in the restaurant’s professionalism.
What will happen in the end?
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