Maximizing Staff Potential & Accountability in Insurance Agencies
Автор: Accelerated Automation
Загружено: 2025-06-17
Просмотров: 170
Описание:
In this insightful episode of the Insurance Tech Webinar series, Mariah speaks with Matt Dietz, a seasoned Farmers Insurance agent based in Eagle, Idaho. Join them as they discuss best practices for hiring, training, and retaining top-notch staff in the insurance industry. Matt shares his 21 years of experience in operating a successful agency, including how he scouts for talent, handles turnover, and sets measurable expectations that align with business goals. Learn how to empower your team, foster a positive work culture, and leverage technology to streamline operations. Perfect for agency owners and managers looking to optimize their workforce and drive business growth.
03:13 Matt's Journey into Insurance
06:00 Hiring and Staffing Challenges
11:28 Importance of Attitude and Growth Mindset
14:35 Handling Difficult Employees
18:49 Setting and Achieving Goals
24:44 Red Flags in Interviews
28:57 The Importance of Asking Questions in Interviews
32:03 Balancing Work and Personal Life
41:41 Empowering and Delegating to CSRs
50:00 Preparing for Employee Turnover
57:22 Key Steps to Building a Strong Team
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