How Citizens Advice Scotland can help benefits claimants

Описание: With welfare reforms continuing to affect families in Scotland and changes to devolved powers affecting support available, people need the services of Citizens Advice Scotland more than ever. Now is a good time to evaluate the benefits calculators you use.

A number of local Citizens Advice offices around Scotland already use Policy in Practice's Benefit and Budgeting Calculator to help them give accurate and reliable advice to customers. However, not everyone has seen the calculator so Policy in Practice set up this online and interactive demonstration of the software.

The software from Policy in Practice is widely used across the UK, and a strong advocate in Wales said:

"Our biggest concern, as UC rolls out across our large geographic area, is that we have consistency, that our tenants get the same service and also that our advisors have something to fall back on. Policy in Practice gives us that and we can access it from anywhere. The way that Policy in Practices deals with income entitlement, as well as the expenditure of the household, gives our advisors the confidence to have frank and honest discussions with households. Nothing speaks better to our tenants than facts and figures."

Darren Thomas, Senior Welfare Advisor, Grwp Cynefin

"The Benefit and Budgeting Calculator is amazing, the frontline volunteers find it really useful. I especially like the calendar that shows claimants who get paid weekly how their monthly Universal Credit payments will be affected over the next 12 months."

Nicky Rees, Citizens Advice Peterborough

For more information visit www.policyinpractice.co.uk, call 0330 088 9242 or email [email protected]