Ethics in the real estate and hospitality industry - Volume 1

Описание: This handbook is based on a comprehensive analysis of 91 business processes performed by design professionals.

It identifies 900+ activities in these processes that, if performed correctly, will enable significant improvements in the quality of design and construction, project cost optimization, and customer-focused delivery. Timely and accurate implementation of these activities would also facilitate statutory compliances and increased efficiency in designing processes.

The handbook would be valuable to architects, interior designers, MEP engineers and project managers, internal auditors/risk managers, and CEOs in driving higher sales revenues, profitability, and customer satisfaction.

ABOUT AUTHOR

The author, Arvind Dang, is a mechanical engineer from the Delhi College of Engineering and an MBA from the University Business School, Chandigarh, Punjab, India. He has also attained ISO 9001 certification for Quality Systems from Cranfield University, U.K.; CISA-Certification from ISACA, U.S.A and BS7799 certification for Information Security from BSL, U.K. With a rich professional experience of 41 years in the Engineering & Real Estate Industry, he retired as the President - Procurement and Corporate Services of a prominent real estate company in India. Currently, Arvind is a freelance management consultant."

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