Behind the Scenes of POS Support with Jon Bauder | Talk Tonic Backstage
Автор: Tonic
Загружено: 2025-09-22
Просмотров: 31
Описание:
In this Talk Tonic Backstage episode, meet Jon Bauder, Director of POS Support at Tonic. Jon has decades of experience in restaurant technology and support leadership, and he shares what he’s learned about problem-solving, teamwork, and keeping clients at the center of every decision.
From lessons learned under pressure to the skills every support leader needs, Jon explains how he and his team deliver fast, effective solutions while staying true to Tonic’s core values.
👉 If you’ve ever wondered what makes great support truly stand out in restaurant tech, this conversation is packed with insight.
Chapters
00:00 – Meet Jon Bauder
00:26 – Career journey from POS beginnings to Tonic
01:10 – Biggest lessons learned in tech support
01:50 – Advice to “Day One Jon”
02:20 – A day in the life of a Director of POS Support
02:55 – The problem-solving skill every leader needs
03:40 – A memorable Friday night support crisis
04:15 – Ensuring businesses get fast, effective solutions
04:50 – Keeping the support team motivated and aligned
05:25 – How Tonic’s core values guide the support team
06:00 – What sets Tonic’s support apart from competitors
06:45 – Quick Fire Round (desk essentials, apps, coffee, and what he’d do outside tech)
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