TIACON25 Product Stage - Making your product truly omnichannel

Описание: In the travel and hospitality sector, providing a seamless customer journey across every touchpoint—from mobile apps to the hotel front desk—is the key to retention and growth.

Nitin Vyas, SVP of Product and Data at RedDoorz, shares invaluable insights on building a truly omnichannel product strategy.

The discussion covers:
• The critical difference between multichannel and a unified omnichannel experience.
• How to integrate offline operational realities (like hotel check-in) with digital user expectations.
• Leveraging data and personalization to ensure a consistent customer view across websites, apps, and physical properties.
• Practical strategies for breaking down internal silos to support a cohesive customer experience.
• Creating a frictionless experience that boosts customer loyalty and conversion.
• Learn how to unify your product offering to drive engagement and loyalty, especially in markets blending high digital and physical engagement.

Speaker:
Nitin Vyas
SVP of Product and Data, RedDoorz

#Omnichannel #ProductStrategy #ProductManagement #RedDoorz #NitinVyas #UXDesign #CustomerExperience #TechInAsia #TIAConference #TravelTech #HospitalityTech

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