Genesys Cloud Architect Module 6.5 Hands-On Exercise: Creating Collection Variables From Data Tables

Описание: !!MAKE SURE TO HIT THE SUBSCRIBE BUTTON!! Objective: By the end of this exercise, you should be able to create variables using data tables within Genesys Cloud's Architect.
Exercise Steps:
1. Adding Additional Fields to a Data Table:
a. Log in to Genesys Cloud and navigate to 'Architect.'
b. From the 'Data Tables' tab, located the Data Table we have created in another hands on.
c. Click the 3 vertical dots on the right hand side of the data tables view of your data table and “Edit Table.”
d. Scroll down and select “Add Field.” We are adding 3 rows. One row will be Boolean (labeled Customer Owes?) and the other 2 will be String (labeled Customer Owes and Date of Payment).
e. Click 'Save.'
2. Creating a Variables and Collections from a Data Table:
a. Go to the 'Flows' tab in Architect and select the call flow we have used in previous hands on exercises.
b. Under the menu we have created, select any option. Follow along in the creation of the collection on the hands on video as there is quite a bit of detail that is really outlined there.
c. Save your flow.
3. Testing:
a. Assign your new flow to a number.
b. Call the assigned number and observe how the variable you created is used within the flow. For example, you might play a message that plays the amounts customers have paid with date playback.
4. This hands-on exercise provides a practical understanding of how to manage data in Genesys Cloud, a fundamental aspect of personalizing and streamlining customer interactions. Always refer to the official Genesys Cloud documentation for the most accurate and up-to-date information. To learn more about Dunamis Consulting, go to https://www.getdunamis.com To learn more about our training, go to https://www.getdunamistraining.com