How Lucardi Automates 79% of Customer Service with AI (HALO Case Study)
Автор: CM.com
Загружено: 2026-03-17
Просмотров: 22
Описание:
How do you automate customer service without losing the human touch?
In this podcast-style interview, we dive into how Lucardi Jewelry transformed their customer service using AI with HALO by CM.com.
Results at a glance
• 79% of customer conversations fully automated
• 91% of order-related questions resolved automatically
• +95% automation across returns and complaint flows
In this episode, you’ll learn
• How Lucardi scaled customer support without scaling their team
• Why they moved away from traditional chatbots
• How AI understands customer intent across multiple channels
• How order clarity, returns, and complaints are handled automatically
• What changed for support agents after AI implementation
Key takeaway
Lucardi didn’t just implement a chatbot.
They introduced an AI colleague that integrates with their systems, understands context, and supports both customers and internal teams.
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