PATLive Review: My Likes, Dislikes, What to Expect, Best Practices

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If you're in any type of real estate business, the phone is something you cannot escape from. At some point, in some way, your company NEEDS to communicate verbally with customers, prospects, colleagues, and business associates.

But not every phone call is equally important. In fact, if you've worked in any sales or secretarial role, you know that MOST of the initial calls you receive aren't important.

This is one of the primary reasons why secretaries and assistants exist... but for most new businesses, the company owner answers many of these phone calls because nobody else is on staff to do it. As a result, these phone conversations chew up a lot of their valuable time.

Luckily, we live in a time when several companies have full-time virtual receptionists you can hire to simply be available to take these phone calls for you.

One of the most well-known companies is called PATLive. In this video, I'll show you what it is, how it works, what you can expect if you decide to work with them, and some of the things I like (and dislike) about it.

0:00 - Intro
2:58 - Why use a service like PATLive?
5:33 - What happens after each call is answered?
6:45 - Best practices when using a virtual receptionist
9:07 - Routing calls to your PATLive number
10:08 - Who are these people who answer your calls?
11:07 - Other considerations when using a virtual receptionist
13:12 - What I DO like about PATLive
14:38 - What I DON’T like about PATLive
16:37 - What’s the bottom line? Should you use PATLive or not?