LAST Model in handling customer complaints

Описание: Customer is always RIGHT and Customer complaints should never be taken lightly.

In customer Service we need to transcend WOW factors to transition from Customer Service to Customer Experience

All those who work in this industry would comprehend that CSAT scores are really important to determine the efficacy of the service delivered.

This video would shed light on L.A.S.T model to handle customer Complaints.

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