Customer Journey Mapping for Beginners (Boost Sales)

Описание: Unlock the Power of Customer Journey Maps!

In this video, we dive into customer journey map examples and show you how to create and optimize your own. Learn how to identify inefficiencies, enhance customer experiences, and boost sales. We'll walk you through a real-life example from Spotify and provide six easy steps to build your own customer journey map.

Key Topics Covered:
What is a customer journey map?
Simple B2B customer journey map example
Real-life example: Spotify
Six steps to create your own map
Tips for continuous improvement

Learn more: Check out our blog for free templates and detailed guides: https://nxtva.co/3Dz7LcB

Explore Nextiva's Journey Builder: Visualize your brand’s customer journey and gain deep insights into customer experiences: https://nxtva.co/40eGvJh

Have questions? Drop them in the comments below, and we'll be happy to help!

Introduction to Customer Journey Maps (00:00)
What is a Customer Journey Map?/Simple Example (00:19)
Purpose of Customer Journey Maps (00:38)
Real-Life Example: Spotify (00:52)
Steps to Create a Customer Journey Map (01:21)
Free Templates and Continuous Improvement (02:56)
Nextiva's Journey Builder (03:16)

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