HubSpot’s New Service Object: What It Means for Onboarding & Service Delivery

Описание: Learn how HubSpot's new service object is reshaping customer onboarding and service delivery, and how to start using it effectively today.

In this webinar, Kim from Arrows teams up with Noel and Kevin from 21B Consulting (HubSpot Solutions Partner) to break down:

→ What the service object is and why HubSpot created it
→ How 21B is using it to run onboarding inside HubSpot (plus a full demo!)
→ How Arrows integrates with the service object to automate and streamline your post-sale handoffs
→ Common challenges and workarounds (like email and call logging, timelines, and COGS tracking)

Why it might be worth migrating from tickets or deals to the new service object.

Whether you’re in RevOps, customer onboarding, implementation, or service delivery, this session is packed with tactical examples and honest Q&A from teams already making the switch.

🔗 Helpful links:
Learn more about Arrows onboarding plans: https://arrows.to/product/onboarding-...
Connect with 21B Consulting: https://21bconsulting.com

Timestamps: 00:00 – Intro
01:10 – What is the HubSpot service object?
04:00 – Why 21B pushed for Arrows’ integration
06:00 – Live demo of workflows + timelines
13:00 – Use cases beyond SaaS onboarding
30:00 – Comparison: service object vs tickets/deals/custom objects
36:00 – Q&A: feature limitations, health scores, HubSpot workspaces
54:00 – What’s next for HubSpot service tools

#HubSpot #CustomerOnboarding #ServiceObject #RevOps #CRM #Arrows #21BConsulting