Try multilingual voice bots in Dynamics 365 Contact Center
Автор: Microsoft Dynamics 365 Customer Service
Загружено: 2024-12-16
Просмотров: 1023
Описание:
Multilingual voice agents are bots authored with Copilot Studio for the Dynamics 365 Contact Center voice channel. This new feature expands Copilot Studio’s capabilities from messaging to voice interactions, enabling businesses to handle calls in multiple languages using a single bot. With multilingual voice agents, contact centers can handle all customer calls using one phone number, easily switching languages mid-call based on customer input.
Learn more: https://www.microsoft.com/en-us/dynam...
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