ASAPP, CEO Priya Vijayarajendran joins host Evan Kirstel for an AI Impact special edition

Описание: Priya Vijayarajendran (CEO, ASAPP) joins host Evan Kirstel for an AI Impact special edition of Tech Impact to break down ASAPP CXP—an AI customer experience platform designed to power the “agentic enterprise.”

Most AI tools can answer simple questions or route a call. ASAPP CXP goes further: it can guide customers through multi‑step service workflows, pull the right data from enterprise systems, follow policies, and complete the task from start to finish—while keeping conversations continuous across voice, chat, and text.

📺 National TV Air Dates
• Fox Business Network (FBN): Feb 14 & March 14
• Bloomberg Television: Feb 28

🔎 In this segment you’ll learn:
• Why customer service still frustrates consumers (and how AI can fix it)
• What “hyper‑personalized” CX looks like at massive enterprise scale
• Why security, compliance, and privacy matter for real-world deployments (including HIPAA)
• Use cases across airlines, insurance, and healthcare

⏱️ Chapters / Timestamps
00:00 What is ASAPP CXP?
01:00 The origin story: eliminating “wait + repeat”
02:00 How ASAPP orchestrates data + actions (beyond Q&A)
03:00 Hyper‑personalized, multimodal conversations at scale
04:00 Built for enterprise: security, compliance, privacy
05:00 Real-world examples: airlines, insurance, healthcare
07:00 Why CX is the best leverage point for generative AI
08:00 Learn more: `ASAPP.com` + `techimpact.tv`

#AI #GenerativeAI #CustomerExperience #ContactCenter #AgenticAI #TechImpact #AIImpact #ASAPP