The CX Files #36 - Dennis Wakabayashi

Описание: Learn in this episode:
Why the lump of labor fallacy is fueling unnecessary fear around AI.
How to shift your perspective from cost-saving to value-creation in support.
The difference between official employment stats and the reality of the shadow economy.
Why technology should never be used as a moat to block human connection.
How to prepare your team for the inevitable transition into an AI-integrated workplace.

Dennis Wakabayashi is a global authority on customer experience and a seasoned agency strategist. Known as The Global Voice of CX, he has spent years traveling the world to understand the intersection of human behavior and the systems we use to transact. Throughout that time he has built a community of 1 Million CX professionals and worked with all kinds of organizations from startups to Fortune 500 enterprise as well as government.

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