CX-News.com Jan 15, 2026 - Voice AI is creating ambient support

Описание: At CES 2026, Voice AI showed up in cars, wearables, TVs, and home devices, and it's not waiting for customers to reach out. It's booking appointments, paying for parking, and remembering past interactions on its own.

SoundHound, Kardome, and Transcarent are building "ambient support." Support that's invisible and embedded in everyday life.

In this week's CX News roundup, I'm covering:

0:00 - Episode Intro
0:32 - Rush to Resolution Support Consulting
1:03 - What Voice AI at CES 2026 means for support leaders
4:33 - HubSpot's two-way sync with Zendesk
4:55 - Gorgias automation for TikTok Shops
5:08 - Guru sunsets features and adds new integrations
5:49 - Notion's AI-powered forms
6:06 - Pluno's QA tooling for support teams
6:20 - Dixa's image-understanding AI agent
6:45 - HappyFox Autopilot launch
7:04 - Episode Outro

People are getting comfortable with AI conversations. That's a shift worth paying attention to. What does "ambient support" look like in your industry?

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