Think You Can Work Remote as a New Adjuster? Here's Why It’s Not That Easy

Описание: Get to know CRAWFORD & COMPANY

Link to join Crawford CAT Chat on 9/20 at 11AM CST/12PM EST: https://bit.ly/4gn7ZCM

Jobs: https://www.crawco.com/cat
Training: https://www.crawco.com/cat/training

Contact Flood: [email protected],
Contact Cat Operations: [email protected]

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Beginners Guide to a Claims Adjuster Career

In this video, Matt from AdjusterTV interviews Richard Folkman, VP of CAT Operations at Crawford & Company, about key factors that can help new independent property adjusters succeed in the industry. The discussion covers the importance of both quality and speed in handling claims, why customer service is the most critical skill for an adjuster, and how certifications (like flood and software) can open new opportunities. They also discuss industry changes with AI and machine learning, and Fulman gives valuable advice on how to prepare for and thrive in catastrophe (CAT) claims work.

Key Takeaways:

Focus on Customer Service: Adjusters need to provide excellent customer service since they are often the face of the insurance company. It's not just about closing claims but ensuring the policyholder feels taken care of, especially after decades of paying premiums.

Claims Handling Strategy: Quickly closing claims accurately (both in quality and quantity) is essential. Insurance carriers dislike claim supplements, which often result from incomplete initial damage assessments. A thorough first inspection minimizes the need for supplements.

Flood Adjusting Opportunities: While many new adjusters wonder if they can handle flood claims early in their career, the reality is that flood adjusting presents a lucrative opportunity, though it requires certification. The NFIP certification process is only open once a year, so aspiring flood adjusters need to plan accordingly.

Career Development: Whether it's through flood adjusting or field management roles, there is a clear path for career advancement. Staying available, saying yes to deployments, and continuing education can help adjusters move up to management positions.

Technology and AI Impact: AI and machine learning are set to transform the industry, allowing adjusters to become more efficient with tools like mobile estimate software. AI will not replace adjusters but will enhance their ability to focus on customer service while automating more technical tasks.

Training Resources: Crawford & Company offers various training programs, including the FAST flood adjuster course and other property adjuster training, to help new and experienced adjusters hone their skills.

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