Now Assist for Customer Service Management | Chat summarization

Описание: Shows the chat summarization capability of Now Assist for Customer Service Management (CSM).

Chapters:
00:00 Intro
00:22 Customer engages Virtual Agent for an issue
00:49 Live agent uses chat summarization

#servicenow #servicenowdemo #NowAssist #CSM #Summarization

Role required: sn_customerservice_agent, sn_customerservice.consumer_agent

This video was recorded in the Vancouver release.

For more information on Now Assist for Customer Service Management (CSM), see:

ServiceNow product documentation:

Now Assist for Customer Service Management (CSM): https://www.servicenow.com/docs/bundl...

Exploring Now Assist for Customer Service Management (CSM): https://www.servicenow.com/docs/bundl...

ServiceNow Training and Certification:
http://www.servicenow.com/services/tr...

ServiceNow Community:
https://community.servicenow.com/comm...

ServiceNow TechBytes Podcast:
https://www.servicenow.com/community/...

For general information about ServiceNow, visit: http://www.servicenow.com/