Dealing with Phone Anxiety—Talking to New Clients Without Fear
Автор: Sarah Turner Agency
Загружено: 2021-11-30
Просмотров: 1001
Описание:
As much as it might be nice to hide behind a computer, not everything can be an email. Sometimes you're gonna have to pick up the phone and talk to a client. While this can cause a lot of anxiety, eventually you are going to have to talk to a client on a call. So here are some of my favorite tips and tricks for making it a little less scary!
Timestamps:
00:00 Intro
01:34 The more you do it, the less scary it is
02:25 Spend some time dwelling in your fear
03:54 Come up with scripted answers to questions
04:53 Create a call agenda
05:17 Open with a friendly greeting
05:54 Remember to ask questions
06:45 Remember that the client is as nervous as you are
07:34 Treat yourself like the boss that you are
08:20 Always remember to smile
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