Spring 2025 Enterprise Communications - AI, Alianza, Metaswitch, MetSapiens, Oracle, Nokia, Cisco

Описание: Review of latest announcements in the Enterprise Communications space from CCA Cloud Connections, Enterprise Connect, Mobile World Congress and ITEXPO.

Summary:
• AI: Practical Definitions and current applications
• Alianza: Interesting ideas on AI and excitement for service providers
• Oracle: New Call Control software, ICOM
• Private 5G & Nokia: Introducing this technology

In this comprehensive webinar, Mark Lindsey and Jason Hertzog dive deep into the cutting-edge developments in enterprise communications, exploring pivotal technologies transforming the telecommunications landscape.

The webinar covers four major technological domains:

1. Private 5G Networks
Mark Lindsey provides an extensive overview of private 5G, explaining its advantages over traditional Wi-Fi. Key insights include:
Enhanced coverage and security compared to Wi-Fi
Managed spectrum capabilities
Use cases in manufacturing, ports, and specialized environments

Companies highlighted in the 5G discussion:
Nokia (a leading 5G equipment vendor)
Cable Free
Ericsson
Samsung

2. Artificial Intelligence in Communications
Jason Hertzog explore AI's transformative potential, focusing on four key application areas:
Customer problem resolution
Contact center agent augmentation
Real-time translation
Comprehensive customer issue management

Jason describes the different types of AI, with focus on Machine Learning. He talks about why it's important to know where the data for the AI is coming from.

Notable AI companies discussed:
Alianza
NICE Incontact
ASAPP
DeepL

Dag Peak from Alianza notably predicted that "by 2027, more than three-quarters of providers are planning to offer AI-enabled communication services."

3. Telecom Provider Innovations
The webinar examines strategic moves by key industry players:
Alianza's acquisition of Metaswitch
Cisco's recommitment to Broadworks
Oracle's upcoming ICOM low-code call processing platform
NetSapiens' continued growth and technological advancements

4. Emerging Technologies and Trends
The discussion highlighted:
AI's potential to transform customer interactions
The growing importance of cloud-based communication solutions
Opportunities for service providers to integrate advanced technologies

Interesting quotes from the webinar:

1. "By 2027, more than three-quarters of providers are planning to offer AI-enabled communication services." - Dag Peak, Alianza

2. "Private 5G is a way to provide connectivity that's like an addition to Wi-Fi, but with a larger coverage area and stronger security." - Mark Lindsey

3. "ASAPP claims 90% of calls can be handled fully by AI without human intervention." - Jason Hertzog

4. "In the US, you can sign up and register for private 5G spectrum in an automated fashion, and it works nearly everywhere except near naval installations." - Mark Lindsey

5. "Nice's AI solution can analyze customer interactions without requiring call recordings, which is unique in the market." - Jason Hertzog

6. "Cisco is reaffirming their commitment to provider-hosted call control via Broadworks, serving millions of users worldwide." - Mark Lindsey

7. "University of Virginia used a private 5G network just to support campus security cameras, completely separate from their Wi-Fi network." - Mark Lindsey

8. "The center of gravity for mobile cellular technology is really in Europe, where most development and innovation has happened." - Mark Lindsey

9. "Investing 40% of revenue back into R&D is startup-level investment - something Alianza is doing with their new technology." - Mark Lindsey

10. "Deep learning translation can cost around $25 per million tokens, compared to generic LLM at $1.50 to $3 per million." - Jason Hertzog