Your Toughest Employee Conversations — Exactly What to Say as a Manager
Автор: The HR Hotspot
Загружено: 2026-02-08
Просмотров: 58
Описание:
Managing a difficult employee is one of the hardest parts of being a manager.
And most managers don’t struggle because they don’t care
they struggle because they don’t know what to say.
In this video, I walk you through 7 real-world conversation scripts you can use to address:
• repeated performance issues
• excuses and deflection
• disruptive and disrespectful behavior
• toxic high performers
• constant interruptions
• unclear expectations
• and final warning conversations
You can use these scripts word-for-word.
And just as important, I’ll show you how to coach behavior instead of vague labels like “attitude”.
If you’re a people manager, supervisor, team lead, or HR professional, this will help you handle tough conversations with confidence and consistency.
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Chapters
00:00 Introduction: Dealing with Difficult Employees
00:13 Understanding Difficult Employees
01:13 Why These Scripts Work
02:22 Script 1: Addressing Repeated Behavior
03:47 Script 2: Handling Excuse Makers
04:27 Script 3: Behavior and Tone Check
05:33 Script 4: High Performer with Toxic Behavior
06:40 Script 5: Stop Interrupting
07:17 Script 6: Clear Expectations and Receipts
07:53 Script 7: Final Warning
08:45 Common Mistakes Managers Make
09:32 Conclusion
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