Clare Muscutt Helps Us Understand CX Community Building for WiCX

Описание: In this episode, we take a deep dive into the value of community with a leader who is on a mission to bring together courageous women in customer experience from across the globe. Clare Muscutt is the founder and CEO of Women in CX, a growing community spanned over 20+ countries that focus on providing a platform for women in the customer experience discipline to build deep connections and friendships, share ideas and collaborate.

00:00 - Intro
01:44 - Clare’s Journey – We start the conversation with a brief look at Clare’s career journey and how customer experience became her area of focus.
06:30 - Moving on from the Corporate World – Clare shares with us what inspired her to leave the corporate environment and start her own practice and some of the challenges that came with it.
10:16 - Effects of the Pandemic – Clare shares her thoughts on how the pandemic and its ripple effects have shaped the customer experience arena.
15:14 - Community – The events that led to the beginning of Women in CX, the purpose behind it, and how the community grew into its current level.
25:45 - Advice for Growth – Clare shares four key pieces of advice for those who aspire to grow their profession to the next level.
31:00 - Power of Mentoring – How being engaged in mentoring with people from different backgrounds can be beneficial to mentees and mentors alike.

Resources
Connect with Clare:
LinkedIn: linkedin.com/in/clare-muscutt
Podcast: womenincx.community
Website: awesome-cx.com