Redefining customer advocacy
Автор: Customer Success Collective
Загружено: 2024-03-26
Просмотров: 93
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Do your customers rave about your brand to friends and colleagues? They should! Turning satisfied customers into loyal advocates is essential today. Yet most companies drop the ball when it comes to post-sale customer experience.
In this episode of the CS School podcast, we explored why customer success teams must radically shift their approach to spark organic advocacy and word-of-mouth marketing in an online review world.
We chewed the fat with CX maestro, Haig Kingston, Head of Customer Success at OpenBlend, on how to obsess over lifetime customer value, foster brand loyalty, and leverage your happiest customers as a secret sales team.
Ready to unlock the power of customer advocacy and take your business to new heights? Enroll in our Customer Advocacy Certified Masters course and learn the strategies and techniques to transform your customers into raving fans and growth engines. Secure your spot today: https://bit.ly/3VylCHl
Don’t hesitate to keep in touch! See what we’re up to via our social channels:
► LinkedIn: https://bit.ly/4bdIkKc
► Slack: https://bit.ly/3HxiEdO
► Twitter: https://bit.ly/3HAVnI6
► Facebook: https://bit.ly/4beWiv6
Like this video? Be sure to like, comment, and share with other CSMs and CS leaders in your network!
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