The #1 Reason Patients Don’t Rebook (It’s Not Your Technique…)

Описание: Welcome back to Beauty & The Brain with Dr. Chris Croley and NP Jerry Drinkard — joined today by Skin & Tonic’s own nurse practitioner, Allie Ballew, for one of the most honest and impactful conversations we’ve ever had: the REAL culture of a MedSpa and how it directly affects patient experience, staff retention, business growth, and emotional connection inside an aesthetic clinic.

In this episode, we dive into:
✨ What patients FEEL the moment they walk into your practice
✨ The hidden stressors your staff won’t tell you about
✨ Why culture failures lead to bad experiences (and how to fix them fast)
✨ How misalignment in the front office can sabotage injector–patient trust
✨ The difference between customer service vs. true hospitality in aesthetics
✨ Real stories inside Skin & Tonic — including culture misses, wins, and lessons
✨ How to hire, onboard, and train for personality, presence, and patient-first care
✨ How gossip, tension, and rushed energy instantly damage the treatment experience
✨ The systems & SOPs Dr. Croley is building for culture consistency as the clinic grows

If you own a MedSpa, manage a team, or work in aesthetics, this episode is absolutely essential. Culture isn’t a vibe — it’s a strategy. And it determines whether patients stay, refer, and rave… or quietly disappear.