Video22 Integrate Copilot Chatbot to ServiceNow Tickets System Full Guide

Описание: Integrate ServiceNow with Copilot Studio (Full Setup Guide)

Copilot Studio + ServiceNow Integration Step-by-Step

Connect Copilot Chatbot to ServiceNow Tickets System

Use ServiceNow Data Inside Copilot Studio 🤯

Build IT Support AI Bot with ServiceNow & Copilot

In this video, you’ll learn how to integrate ServiceNow with Copilot Studio so your chatbot can create, read, and manage tickets directly from chat.

This setup is perfect for IT helpdesk automation where users can talk to Copilot and the system interacts with ServiceNow in the background.

What you’ll learn:
• Integration architecture (Copilot → Power Automate → ServiceNow)
• How to get ServiceNow API credentials
• How to create ServiceNow connection in Power Automate
• Passing user input from Copilot to ServiceNow
• Creating incidents automatically
• Fetching ticket status back into Copilot
• Returning ServiceNow response to chatbot

Use cases covered:
IT support chatbot
Incident creation bot
Ticket status checker
Employee self-service bot
Enterprise helpdesk automation

By the end, your Copilot will be able to communicate with ServiceNow in real time.

This is an advanced Copilot Studio integration tutorial.

#CopilotStudio #ServiceNow #PowerAutomate #ITAutomation #AIChatbot #HelpdeskBot

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