Unified Routing Fallback Queues |
Автор: Carl de Souza
Загружено: 2023-02-02
Просмотров: 873
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Welcome to POWER PLATFORM TV!
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In this video, we look at Unified Routing fallback queues, which give organizations the ability to handle interactions with customers that fall outside of specified criteria.
0:00 Channel Intro
0:09 What are fallback queues
0:55 Setup
1:21 Create routing
3:21 Create workstream
4:52 Create intake queue
6:36 Create route to queue rule
11:00 Demo normal queue
13:40 Demo fallback queue
17:25 Demo queue full capacity
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