The 5 A's of Successful

Описание: Find yourself nodding along with the talented Brett Frazer!

🏅 A Customer Experience Executive with 25 yrs in #CX success & 21 of those years in #leadership roles

➡️ After spending over a decade at #microsoft in #CS, eight years at #adobe across CS and organizational development, & seven years leading Customer Service and Experience for #Sunbasket, Brett most recently led the engagement consulting services for #arise #VirtualSolutions

📖 Brett is also Co-Founder of #ServiceMatters LLC and currently developing “The 5 As of Successful Customer Engagement” framework into a book which will be available soon!

Jump to your favorite part of this informative episode:
*Customer service and support team's role in an organization. (13:45)
*Using AI to improve customer service. (20:08)
*Improving customer service data analysis. (25:03)
*Customer retention cost and its impact on revenue. (28:03)
*Creating value for organizations through customer service interactions. (34:18)
*Customer engagement framework and its benefits. (40:43)
*Customer service techniques and AI-powered recommendations. (49:28)
*Career growth and book writing. (1:01:14)

#CS #customerexperience #customerengagement #podcast #unexpectedjourney #annebibb #globalmentorinnitiative #customersuccess #CX #customers #customerexperience #customersupport #networking