Why is customer service important for internal customers? By Horst Schulze

Описание: As founding president and COO of Ritz-Carlton, Horst Schulze established a new standard of excellence in his industry. He energizes organizations to reconnect with their service commitment. Horst is the author of Excellence Wins: A No-Nonsense Guide to Becoming the Best in a World of Compromise.

#DESCRIPTION
Horst Schulze explains why the concepts of excellent customer service should also extend to internal customers within an organization. This includes respecting and understanding the importance of every job within an organization. According to Schulze, understanding, and respect for employees and the work leads to a better workflow and efficiency.

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