What Essential Modules Cover Company Culture In Agent Training?
Автор: Call Center Pro Strategies
Загружено: 2026-01-21
Просмотров: 0
Описание:
Ever wonder why some call center teams excel while others falter? It's often not just about technical skills, but the hidden power of company culture. This video dives into the essential training modules that build cohesive, high-performing agent teams.
Discover the core components of cultural training and their profound impact:
► Understanding and embodying core values translates into authentic and empathetic customer service.
► Company culture modules create a shared sense of purpose, driving agent engagement and retention.
► Integrating culture involves explaining historical context, using real-world examples, and scenario-based training.
► Frame cultural fit as an employee value proposition, highlighting environmental benefits and support.
► Focusing on culture fosters unified, resilient teams, leading to better agent performance and an exceptional customer experience.
#CallCenterCulture, #AgentTraining, #EmployeeEngagement, #CustomerService, #TeamBuilding, #CompanyValues
Повторяем попытку...
Доступные форматы для скачивания:
Скачать видео
-
Информация по загрузке:
